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A transparent way to buy hotel supplies.
One brief, one contact, one landed price. Here is exactly what happens after you send a request, and what your price includes.
The process
Five stages, each signed off by you.
- Brief
Room count, brand standards, delivery address and timeline. Upload a BOQ, spec sheet or photos of current product.
- Specify & sample
We propose fabric, weight and finish options at different price points and ship a paid sample box.
- Itemised quote
Unit price per item, landed at your door, with lead time, MOQ and payment terms stated.
- Produce & inspect
Production to the signed spec. Pre-shipment inspection with a written report and photos.
- Deliver
Consolidated shipment, cleared and delivered. Phased deliveries for openings and renovations.
Delivered Duty Paid (DDP)
The price you see is the price you pay at your door.
With a factory price (FOB), your team still arranges freight, insurance, customs brokers, duties and local delivery. With DDP we handle all of it and quote one landed price per item.
FOB and CIF terms are available on request for buyers with their own logistics.
What a DDP quote includes
Compared
Buying direct from a factory, or through Pemberton.
| Typical overseas factory | Pemberton Hospitality | |
|---|---|---|
| Price basis | Factory FOB. You manage freight, customs and duties. | Landed DDP price, delivered to your door. |
| Range | One product category per factory. | Linen, amenities and equipment on one order. |
| Contract | Overseas entity and jurisdiction. | Canadian company, one accountable contact. |
| Quality | Varies by factory. | Signed spec, approved samples and pre-shipment inspection. |
| Presence | Overseas only. | Canada head office, KSA representation, warehousing on demand. |
| Documents | Limited to the factory's market. | Certificates and compliance documents for your destination. |
Quality & certification
Certified partners. Documented checks.
Our products are made by manufacturing partners certified to international standards. Certificates are issued by IAF / CNAS accredited certification bodies and are shared on request for tenders and audits.
- OEKO-TEX® Standard 100 for textiles
- ISO 9001:2015 quality management
- ISO 14001:2015 environmental management
- ISO 45001 occupational health and safety
- CE, CB, RoHS and LFGB for electrical and food-contact items, by product
Applicable certificates vary by product and factory and are confirmed in your quotation.
Responsible supply
Sustainability built into the order.
Linen, amenities and equipment consolidated into one container instead of several.
Space opened near your project only when needed, with no idle warehouses priced in.
Textiles constructed for commercial laundering, so they are replaced less often.
Refillable dispensers and paper, bamboo or recycled-material amenity packaging.
Origin and certification documents available for your ESG and procurement reviews.
Manufacturing partners certified to ISO 14001.